Exchange Policy
Exchange Policy
We want to make sure you receive the right fit. If you need to exchange an item, please review the following policy before submitting your request.
1. Exchange Request Period
Exchange requests must be submitted within 3 business days of receiving your order.
To request an exchange, please contact us at support@briversports.com before sending the item back.
2. Exchange Eligibility
To be eligible for an exchange, the item must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be included.
Items showing signs of use, wear, damage, alteration, or improper care may not be eligible for exchange.
3. Exchange Shipping Costs
For standard exchanges, including size exchanges, customers are responsible for the cost of shipping the original item back to BRIVER.
Once the returned item has been received, inspected, and approved for exchange, BRIVER will cover the standard shipping cost for sending the replacement item to the customer.
This policy applies to orders within both the United States and Canada.
If the exchange is due to a confirmed product defect, BRIVER will cover the applicable shipping costs associated with resolving the issue.
4. Canadian Exchanges
For Canadian orders, customers are responsible for any applicable customs duties, taxes, brokerage fees, import fees, or other charges associated with a standard exchange.
These charges are separate from shipping costs and are not covered by BRIVER unless otherwise required by applicable law.
5. Exchange Limit
One exchange per eligible order is permitted.
All exchanges are subject to product and size availability.
6. Exchange Process
- Contact support@briversports.com within 3 business days of receiving your order.
- Provide your order number and the item or size you would like to exchange.
- Once your exchange request is approved, BRIVER will provide return instructions.
- Ship the original item back to BRIVER using a trackable shipping service. The cost of shipping the original item back to BRIVER is the customer’s responsibility.
- Once the returned item has been received, inspected, and approved, BRIVER will ship the replacement item using standard shipping at no additional shipping cost to the customer.
BRIVER is not responsible for return packages that are lost or damaged in transit.
7. Defective Products
If you believe your product has a manufacturing defect, please contact us at support@briversports.com with your order information and photos or other details showing the issue.
Once the product defect is confirmed by BRIVER, BRIVER will cover the applicable shipping costs associated with resolving the defective product claim.
Manufacturing defects may also be covered under our 1-Year Limited Warranty.
8. Contact Us
If you have any questions about an exchange, please contact us:
BRIVER
Email: support@briversports.com