Politique de remboursement

Return and Refund Policy

At BRIVER, we want you to feel confident in your purchase. If your order is not the right fit, we offer returns and exchanges subject to the conditions below.

Returns

Return requests must be made within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and in its original condition, with all original tags and packaging included.

Items that show signs of use, wear, damage, alteration, or improper care may not be eligible for return.

To request a return, please contact us at support@briversports.com before sending your item back.

Exchanges

Exchange requests must be made within 3 business days of receiving your order.

We allow one exchange per eligible order, subject to product and size availability.

For standard exchanges, including size exchanges, customers are responsible for the cost of shipping the original item back to BRIVER.

Once the returned item has been received, inspected, and approved for exchange, BRIVER will cover the standard shipping cost of sending the replacement item to the customer.

If the exchange is due to a confirmed product defect or an incorrect item sent by BRIVER, BRIVER will cover the applicable shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect item sent by BRIVER or a confirmed product defect.

We recommend using a trackable shipping service, as BRIVER is not responsible for return packages lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Refunds are generally processed within 5–7 business days after approval, although the time required for the refund to appear may vary depending on your bank or payment provider.

Original shipping charges, if applicable, are non-refundable, except where required by law or when the return is the result of an error by BRIVER or a confirmed product defect.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at support@briversports.com with your order information and photos or other details showing the issue.

If a product defect is confirmed by BRIVER, BRIVER will cover the applicable shipping costs associated with resolving the defective product claim.

Eligible manufacturing defects may also be covered under our 1-Year Limited Warranty.

Canadian Returns and Exchanges

For Canadian returns and exchanges, customers are responsible for any applicable customs duties, taxes, brokerage fees, import fees, or other carrier charges associated with returning or exchanging an item.

For standard exchanges, customers are responsible for shipping the original item back to BRIVER. Once the returned item has been received, inspected, and approved for exchange, BRIVER will cover the standard shipping cost of sending the replacement item to the customer.

If a return or exchange is due to a confirmed product defect or an incorrect item sent by BRIVER, BRIVER will cover the applicable shipping costs.

We strongly recommend using a trackable shipping service for international returns.

Contact Us

For return, exchange, or refund questions, please contact:

BRIVER
Email: support@briversports.com