Frequently Asked Questions

Q: What is your return policy?

We accept return requests within 30 days of receiving your order. Items must be unused, unworn, and in their original condition with tags and original packaging.

For complete details, please visit our Shipping & Return Policy page.

Q: How do I return or exchange an item?

A: To request a return or exchange:

1. Email us at support@briversports.com with your order number, the reason for your request, and whether you would like a return or exchange.
2. We will respond with return instructions and our return address.
3. Pack the item securely in its original packaging when available. If the original packaging is unavailable, use a sturdy box that protects the item during transit.
4. Ship the item using a trackable shipping method and provide us with the tracking number.

Return requests must be made within 14 days of receiving your order. Exchange requests must be made within 3 business days of receiving your order.

Q: Can I exchange my item for a different size or product?

A: Yes, exchanges are available as long as the requested item is in stock.

Please contact us at support@briversports.com within 3 business days of receiving your order to confirm availability and receive return instructions.

One exchange is allowed per eligible order. For standard exchanges, customers are responsible for shipping the original item back to BRIVER. Once the item is received, inspected, and approved, BRIVER will cover standard shipping for the replacement item.

Q: Who is responsible for return shipping costs?

A: For standard returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method.

If the return is due to a confirmed product defect or an incorrect item sent by BRIVER, we will cover the applicable shipping costs.

Q: When will I receive my refund?

A: Returned items are typically inspected within 2 business days of arrival. Once your return is approved, the refund will be issued to your original payment method within 5–7 business days.

Additional processing time may be required by your bank or payment provider.

Q: What if my item arrives damaged or defective?

A: If your item arrives damaged or defective, please contact us at support@briversports.com with your order number and photos showing the issue.

Once the issue is confirmed, we will work with you on the appropriate resolution, which may include a replacement or refund. BRIVER will cover applicable shipping costs for confirmed product defects or incorrect items sent by us.